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Terms and ConditionsPrices and Payment All prices are in US dollar. No sales tax is charged as product is shipped from outside the United States. Shipping cost is in addition to the price of the item. Payments are processed by Worldpay for Mastercard and Visa Credit Card payments. Payments can also be processed by PayPal a worldwide online payment provider which allows us to accept all major credit cards. Upon payment confirmation, your order will be processed within 1 to 2 Business Days. Some credit card providers charge their customer a foreign transaction fee, usually between 1 to 2%. This charge is your responsibility. You may want to check with them prior to purchase.
Prices are subject to change without any notice. Shipping We ship to the United States, Canada and United Kingdom. Orders are shipped International Air Mail. Delivery times is usually within 5 to 12 Business Days from date of dispatch, and may take longer if shipping is to Hawaii and Alaska. If your order has not arrived within 14 Business Days email us at support@vidalspets.com and we will replace free of charge. Be sure to quote your order number in the subject field.
Other Fees All local taxes, customs duties and other government fees and charges imposed on any products your purchase or on your purchase are your responsibility.
Coupons
From time to time coupons are offered by Vidals Pets, and only ONE coupon code is redeemable for each order. Ordering All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Finalize Order", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you.
Cancellation/Returns Your order can be canceled as long as the order has not been shipped. As orders will be dispatched within 1 to 2 Business Days from payment confirmation, to email support@vidalspets.com immediately. A refund will be issued immediately upon receipt of request. If order has been shipped, you may Return the items unopened and in original condition for a full refund of the product. A refund (less shipping cost) will be issued upon receipt of the products. Please allow 5 to 12 Business Days to return the items back to us. You must email support@vidalspets.com for all cancellation and returns requests and be sure to quote your order number. Unopened items in original condition may be returned at customer's own cost within 30 days of purchase.
Refund PolicyIn support of our Cancellation and Returns Policy, we will refund product cost (shipping cost excluded) returned that is unopened and in original condition upon receipt of the items returned.
Satisfaction Guarantee
General Disclaimer
Except as set our in these terms and conditions and our Satisfaction Guarantee, we accept no liability for the contents of this website or any products sold. Our liability for any product which is defective or causes loss or damage of any kind is limited to the cost of product or the provision of a replacement.
The pet products for sale are sourced from Australia and approved for sale here. Pet products supplied by Vidals Pets may not be approved for sale in your country by the relevant regulatory authorities or may not be approved for sale in their Australian packaging. All of the products supplied by Vidals Pets do not require a prescription, but some products may require a prescription in your country. Vidals Pets recommends that you check with your regulatory authorities in your country and/or your veterinarian if you have any inquiries. |
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