Thank you for resolving the shortage in our order. We received the balance of the order in good condition without any problems.  I truely appreciate the quickness in which this was handled and will purchase again from Vidals Pets in the future. I am also passing along your website info to all of our animal rescue friends.  Vidals Pets provided great service and the product was exactly as presented.  I do appreciate the fact that your website explains many things that I would have been concerned about, such as the differences in the product, who manufactures it and where, and that fact that these are not after-market or counterfiet products. Cheers!

EP Phoenix, AZ

I appreciate your prompt attention to this matter. I truly value the excellent Customer Service, you don't see that much these days.

I will definitely be back for my future pet care needs.

Have a great day...
JK Anderson, CA

Thank you so very much for the refund.  That was generous of you and your company.  
I shall continue to do business with Vidalspets.

SS N Muskegon MI

thank you so much!!!!! I really appreciate this!!!!! I raise Wolves & dogs & I recommend Revolution- with your website for purchase - to all of my customers!!!! I myself mainly use Advantix- but the Revolution seems to be simpler for people who only have 1 or 2 pets- as it also treats for heartworms....& so many people forget to do that! My sister recently has the fortune to get to visit Australia...she was very impressed with the people there!!!! I wish I could travel- but unfortunately- with horses,wolfdogs, llamas,etc. I'm way too tied down!  Again....thank you....

CU Johsua TX

Thank you very much! In this day in age, it’s hard to find businesses that just do the right thing from the start. I will be reordering my pet supplies from you from now on.

MM  Hampstead MD

Thank you so much for your quick response and also for honoring the 6% discount. Will pass it on to other pet owners about your web site

...good prices and customer service. Thanks again

SC Orange VA

Thanks so much for all the info. I had heard you were reliable and the Sentinel is working. So are the cows on our farm, who carry fleas, too. It's a  never ending battle to fight the traveling herd! Capstar is such a temporary fix, though. I'm using diatamaceous earth [food safe], Sentinel and now Vectra 3D. I'm down to spraying chemicals to control them. I don't like to use chemicals around the dogs, but the infections that fleas bring are so much worse.

Thanks again for your help. I'll order my Vectra 3D and Sentinel for next month today.

JA Lindsay TX

Thank you very much. 
Also ...I have at least 4 people that I referred to your website and they in turn have also referred people to the site.  I am a breeder in Texas and this site has saved me and my friends money. They all thank me for letting them know about Vidalspets.com

TS Grand Prairie TX

Wow!  You guys are awesome!  Thank you. I tell all my friends with pets about Vidal Pets.  : )

SS Cedar Creek TX

I wanted to take a moment to thank you for the wonderful service you provide. I ordered the same product several months ago (Advantix) and it arrived very quickly. I will continue ordering pet products from your company as the prices are better then any site online and the service is excellent. Thank You.

DS Conway SC

Thank you so much!  I am completely impressed with your customer service; I was referred to your company by someone I work with and have since referred several others to you as well.  We cannot for the life of us figure out how it's cheaper to buy pet meds and have them shipped from Australia than here, and rather quickly I might add, but we appreciate the savings!

Thanks again,

KL Newburgh NY

Sincerely,  LR, Waynesburg, PA  

Ordered my "Mr. Darcy's supplies" week before last and my order arrived in today's post. Ordered because of your more than reasonable prices, not knowing AU is where it was coming from. 

No complaints, each item was there, in great shape, packaged properly.

I will order again and supporting AU in this small way is fine by me. I love your big beautiful country and was treated  with kindness by your generous people. I hope to return after my book publishes next year.  Thank you
RC, Eugene, OR

I have been ordering from this company for several months and I have been extremely happy with everything that I have purchased from this site.  I have 10 small dogs and several cats, so I am always looking for the best deals that I can find on animal products.  Ever since I found this site, I no longer search the web comparing prices.  I already know that I can get the best deal here. 

Just one more comment…. One time I received the wrong product in an order so I contacted customer service.  They responded quickly and sent me the correct order in a timely fashion.  I have no complaints at all.

A very happy customer,
TJ  Grand Prarie TX

Thank you..received it yesterday..a great experience ordering through your site again..

JS   Maclean VA

Thank you so much it always gets here in about 5 days,  love how much money you save me over the us product, have done my homework its the exact samething, thanks again as always

KJ   Buena Park CA

I have to tell you how impressed I've been with your company. When I need further pet products, your company will be the first I research for those needs. As I have 3 horses, 2 dogs, 2 rabbits, a cat and a guinea pig, somone is always needing something! Thanks again for following through on all the details!

SP  Chino Valley AZ

Package is here. Box and contents arrived in very good condition.  Package was retrieved Monday.

Thank you for GREAT service.

DD  North  Myrtle Beach SC

I wanted to say THANK YOU for my order. I received it in a timely manner and I am VERY PLEASED with my order. Thank you again for providing this wonderful service.

LJ  Brandon FL

Very Happy = Vidals Pets beats everyone's prices. You've made a happy puppy and a happy owner. I dont plan on buying heartworm or flea/tick treatments anywhere else.

JM  W Kingston  RI

I am impressed with the promptness of your response. I truly appreciate it and I will definitely refer your website to anyone I  know who has pets.
FS  Miami  FL

 could not be happier with vidalspets -- my first order was received with an error -- i thought -- oh no, here we go again with an internet vendor -- why do i keep doing this ?? one email of explanation and the missing product was on its way in less than 24 hours. customer service you don't expect and rarely receive from an internet company -- i will place future orders with full confidence and i highly recommend vidalpets to all our friends. Thank you

LT  Jonesborough  TN

Very impressed with service. Placed my order and 9 days later it was here. Could hardly ask for any better, especially considering the distance! Same Heartgard as available here and my dogs don't care if it comes by way of Australia!
Thanks a lot,

JMR Apache Junction AZ 

I got the order yesterday. When I ordered from you I did not realise that you were in Australia. Very fast shipping for that location. I will be ordering from you again in the future.
Thanks for the great service.
WL Elberfield IN

I just wanted to let you know that I received my order yesterday and I am very pleased.  My cats' Revolution arrived in a very timely manner and it is exactly the same as the American version, just in a different box (with all the appropriate markings from Pfizer- I compared it with my current box).  I will be ordering from you again.  By the way, I don't normally write "testimonials" but you saved me a lot of $ and time!

Thank you from the mother of some flea-free cats
SB  Mobile AL

Thank you so much for the replacement package, I received it today! You guys are a great company, I was really concerned when I didn't receive the 1st shipment, but you eased my mind right away. You will always get my business from now on. This level of customer service is rare these days. Thank you very much!!!

SO  Walnut Creek  CA